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Friday, October 07, 2011

Tips of using Elastix in Business Center/Virtual Office

Business center usually gives its client a business contact number to receive inbound calls.  Caller is greeted properly using the client's name and then forwarded to the client who is probably located remotely.
 
It is desirable that the agent can identify which client is being called before picking up the phone.
 
Here describes the steps taken to accomplish it using Elastix.
 
The PBX
The scenario applies to Elastix 2.0.0-36 and most common IP Phones with LCD display.  The business center subscribes a T1 trunk (bundled with 200 local numbers) from a local telephone provider.  The local numbers are allocated to its clients.
 
Steps
1.    Create a queue of agents
 
PBX > PBX Configuration > Inbound Call Control > Queues
 
You can simply enter the agent extensions in the 'Static Agents' field.
 
2.    Add inbound route
 
PBX > PBX Configuration > Inbound Call Control > Inbound Routes
 
Input the 'DID Number' and the corresponding company name in the 'CID name prefix' field.  The DID number is the business contact number that is given to the client.

 

Direct incoming call to the call queue created above.

 
Create inbound route for each DID number you assigned to clients.
 
What would the agent see?
 
When a call comes in, the agent can see the corresponding company name on the phone LCD display.  Note that the display length varies with phone models. 
       
 
 
 
 

5 comments:

  1. I was looking for crucial information on this subject. The information was important as I am about to launch my own portal. Thanks for providing a missing link in my business.

    ReplyDelete
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  3. I like this topic. I want know some helpful things from this side. It is one of the best post from other. It is a useful and charming post. It is extremely helpful for me.
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  4. Hi there!.
    Can I use a SIP trunk instead of a T1 for this configuration?

    ReplyDelete