Wednesday, January 19, 2011

Agent log off sometimes does not work

Some of our clients are using asterisk 1.4.x and occasionally find that agent logoff could not successfully log off an agent.
 
asterisk –rvvv
cli> agent logoff agent/xxxx
 
even the logoff command is executed, calls are still delivered to the agent.
 
in this situation, we could take a step further to unset the asterisk variable of agent/extension binding.
 
asterisk –rvvv
CLI>core show globals
 
then we look for global variables : AGENTBYCALLERID_<ext> = agentid
and clear the corresponding variable as below:
 
CLI>core set global AGENTBYCALLERID_<ext> ""
 
We've implemented the above logic in an ivr option for a few call center administrators to force logout agent. 
 
 
 
www.zonetel.com
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2 comments:

  1. AnonymousFriday, March 4, 2011 at 7:23:00 PM GMT+8

    Hi,

    Thanks thats really helps.

    Can you please show how you setup your dial plan to check for corresponding variable and if that exist clear it.

    Thanks

    ReplyDelete
  2. derekWednesday, March 9, 2011 at 6:33:00 PM GMT+8

    As an example:
    exten => ivr-opt1,n,System(asterisk -rx "agent logoff AGENT/${logagent}")
    exten => ivr-opt1,n,Playback(agent-loggedoff)
    exten => ivr-opt1,n,GotoIf($[ "${AGENTBYCALLERID_${EDITEXT}}" == "" ]?opt6exit:)
    exten => ivr-opt1,n,System(asterisk -rx "core set global AGENTBYCALLERID_${EDITEXT} \"\" ")
    exten => ivr-opt1,n(opt6exit),GotoIf($[ "${EDITEXT}" == "" ]?s,getext:s,mainmenu)

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