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Friday, May 28, 2010

chanspy whisper mode does not work -- SOLVED

I recently encountered a client who is using asterisk 1.4.31 on fc11.  He is a telemarketer with few agents reached via PSTN.
 
He also managed to build some php pages to issue AMI commands such as chanspy for agent monitoring.  However, if he enables whisper with the 'w' option, the spying channel is disconnected.
 
I advised him to avoid using LOCAL channel in chanspy.  After appropriate changes were made, his chanspy becomes chanspy(SIP/agent-extension, w) and it finally works.
 

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