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Monday, May 31, 2010

Call Center System built using Asterisk

Recently, our http://cc.zonetel.com (Call Center of zonetel.com) underwent upgrade to further support SaaS.
 
Each partition of cc.zonetel.com has its own:
-DID number range
-Private agent teams
-Private customer database
-Private agent monitoring (support silent monitor and coaching) panel
-Private voice recording panel
-Customized reporting
-Automatic call distributor (ACD) with different queueing mechanism (Ringall, round-robin, etc.)
-Voicemail to handle all-agent-busy
-Predictive dialing and preview dialing
-Agent phone can be PSTN or SIP softphones (eg Xlite).
 
Customer will find the above features perfect for call center.   Kick-off is quick and economical attributed to SaaS model.  No big CAPEX is required.
 
At the same time, the partition architecture enables efficient use of our hardware, bandwidth and licenses.   
 
 
 
 
Talk to me now via ZoiPPE! My ZoiPPE number is 85230003 

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